How do I request reimbursement from my PPO insurance?
We are out-of-network for most insurances however if you have a PPO insurance you may be able to obtain reimbursement for mental health services. The first step is to contact your health insurance provider to inform them that you are interested in seeing an out of network provider for psychotherapy.
Ask the following questions:
1. What is my out of network deductible?
2. What is my co-insurance after my deductible is met? What percentage will my insurance cover?
3. Where do I submit my superbills for reimbursement? Is there an e-mail or physical address?
The purpose is to determine what therapy services will cost you, what your insurance will cover, and where to submit for reimbursement.
Key Terms
Deductible: The amount you are responsible for paying to the provider before your health insurance plan starts to pay/reimburse you.
Co-insurance: The percentage of the claim you must pay to the provider each time healthcare services (therapy sessions) are rendered if the insurance does not pay in full.
Co-pay: A fixed amount you are responsible for paying for each visit.
Out of network: Indicates the provider is not contracted with your health insurance plan.
Out-of-pocket Max: The highest amount your health insurance requires you to pay for healthcare services in one year before they cover 100%.
Provider: The therapist rendering services.
Superbill: A document created for health insurance plans that outlines the services performed for you, the patient and is used to bill the insurance for reimbursement to the patient.